About us

One of the most important aspects of our business is that we are a family business and that we set out to give a very individual service for the hard of hearing. We believe in building a relationship of trust and delivering a reliable after sales service that people want today.

  

Being totally independent we pride ourselves with being totally accessible in which to offer positive advice to your enquiries.

 

If for some reason you are unable to visit our consulting room, we will visit you in the comfort of your own home and provide a full consultation and hearing test along with follow up appointments. Being independent allows freedom of choice for what ever product is best suited for your individual needs. In fact nearly every body today has custom made hearing aids due to the wide choice from the manufacturers today.

 

Michael Haward is a fellow of the Society of hearing aid Audiologists and a registered hearing aid dispenser with nearly thirty years experience in the field. Continuing professional development means that he is aware of all the latest development in his field. My wife Ann is constantly on hand to provide the kind of advice and aftercare that you can expect from an independent company.

 

If you have any questions, please don’t hesitate to call us on 01636 892090.

 

*we may sometimes ask for travel expenses for excessive distances

 

Our Service

Ever since we started the business in 1988 we have been providing an Professional and Reliable service at the specified request of our customers.

 

The consultation starts with a hearing test which determines the areas that the sound spectrum is missing followed by my recommendation for a choice of hearing aid that will improve your hearing, the cost implications and maintenance costs.

 

If we are supplying a custom made product an impression is taken for the appropriate product to be manufactured or if the hearing aid is a behind the ear type then an ear mould is made from the impression. We will give you a demonstration on use and maintenance to make sure you fully understand you hearing aid.

 

This whole process from start to finish may entail as many as six consultations spread over a period of weeks, depending upon the nature of the individual’s problem.

 

That’s not the end though. Once you have the best instrument for your hearing we know you’ll trust us as much as it’s improved your hearing. We shall always be no more than a phone call away for advice or if you need modifications; you’ll be comfortable knowing we shall be on hand at your time of need.

 

In addition we can supply batteries which are available at the opticians or they can be sent by post to the customers requested address. Also any hearing aid can be repaired or serviced by request. There are many other accessories available by request.     

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